Are the flowers fresh? How long will they stay fresh?
Our flowers are sourced directly from high-quality flower bases and transported via cold chain to ensure maximum freshness. Under normal conditions, the vase life is approximately 5-7 days. You can extend this period by following the included "Care Guide" (e.g., timely watering, trimming the stems, avoiding direct sunlight, etc.).

Why do the flowers I received look different from the pictures?
We strive to make our products match the pictures shown. However, due to the seasonal nature of floral supplies, availability, and the handmade aspect of our bouquets, the actual arrangement might have slight variations in the types of flowers, colours, or packaging style. We always ensure the overall style, colour scheme, and value remain consistent. We appreciate your understanding of the uniqueness and natural beauty of floral art.

Can I customize a bouquet?
We currently offer themed bouquets and monthly subscription packages. You can leave a note with any special requests during checkout (e.g., preferred colour schemes, flowers to avoid), and our florists will do their best to accommodate them, although we cannot guarantee 100% customization. For large orders requiring specific flowers, we recommend contacting us for inquiries.

Can I specify a precise delivery time?
Specific delivery times cannot be guaranteed; however, same-day delivery is assured.

How is the delivery cost calculated for a specific location?
Delivery cost is calculated based on the distance from our shop in Kew to your address. The easiest way to get your exact cost is to simply enter your postcode or address at checkout—you’ll see the final total upfront with no surprises before you complete your purchase