Privacy Policy

Last updated: 14/09/2025

At Dandelion Floral and Foliage Design (“we”, “our”, “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://dandelionflorist.au (“Site”) or use our services. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our Site or services:

  • Personal details: Your name, recipient’s name, address, telephone number(s), and email address.

  • Transaction information: Details about products ordered, order dates, payment details (processed securely through our payment providers), and delivery information.

  • Account and communication information: Information you provide when subscribing to our newsletters, promotions, or contacting us.

  • Automatically collected data: Your IP address, browser type, operating system, device details, referring URLs, pages viewed, time spent on the Site, and other analytical data.

  • Third-party information: Where permitted, we may receive information from marketing partners, social media platforms, or other public sources.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders, including invoices and confirmations.

  • Communicate with you regarding your purchase, account, or inquiries.

  • Improve and personalise your shopping experience on our Site.

  • Send you promotional and marketing communications (you may opt out at any time).

  • Analyse usage patterns to improve our products, services, and website functionality.

  • Comply with legal requirements and protect our rights.

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information. We may disclose your information only in the following circumstances:

  • To trusted third-party service providers (e.g., payment processors, delivery couriers, IT and marketing support) strictly for the purposes of fulfilling your order or providing services.

  • Where required by law, regulation, legal process, or government request.

  • To protect our rights, safety, or property, or the rights, safety, or property of others.

  • With your consent, in situations where disclosure is necessary beyond the above.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve user experience, track website performance, and deliver tailored content and advertising. You can manage or disable cookies through your browser settings; however, some parts of the Site may not function properly without them.

5. Data Security

We take reasonable technical and organisational precautions to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

  • Payment details are processed securely via third-party providers and are not stored on our systems.

  • We use encryption technologies (such as SSL) to protect sensitive data transmissions.

  • Access to your personal data is restricted to authorised staff and service providers only.

6. Data Retention and Client Data Deletion

We retain personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by law (e.g., for taxation or accounting obligations).

Client Data Deletion:

  • Customers may request the deletion of their personal information at any time by contacting us at fadandelion@gmail.com.

  • If immediate deletion is not legally possible, we will take reasonable steps to de-identify or restrict the use of such information.

  • Once data is no longer required, it will be securely deleted or anonymised from our systems and from any third-party service providers that process data on our behalf.

7. Direct Marketing & Opt-Out

From time to time, Dandelion Florist may use your personal information to send you promotional emails, SMS, or other marketing communications about our products, services, special offers, or events that may be of interest to you.

  • You can opt out of receiving marketing communications at any time by:

    • Clicking the “unsubscribe” link included in our emails; or

    • Contacting us directly at fadandelion@gmail.com.

Even if you opt out of marketing, we may still contact you with service-related communications such as order confirmations, delivery updates, or important information about your purchases.

8. Your Privacy Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal information, subject to legal or contractual restrictions.

  • Withdraw your consent for marketing communications at any time.

  • Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies when visiting their sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Dandelion Floral and Foliage Design
Email: fadandelion@gmail.com
Website: https://dandelionflorist.au