Terms

Last updated: 14/09/2025

Welcome to Dandelion Floral and Foliage Design. These Terms and Conditions (“Terms”) govern your use of our website https://dandelionflorist.au (“Site”) and the purchase of our products and services. By accessing, browsing, or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Definitions

“We”, “us”, “our” refers to Dandelion Florist.
“You”, “your” refers to the customer, user, or purchaser.
Products include flowers, plants, vases, pots, cards, and any other floral arrangements or goods sold or supplied by Dandelion Florist.

2. Online Purchases and Products

We endeavour to source fresh flowers daily and condition them for longevity.
Flowers are natural products, and their lifespan varies depending on care, environment, and type.
Due to seasonal and market variations, substitutions may be necessary. We will use our best efforts to match style, colour, and value. If substitution is required, we may contact you to discuss. If you are not satisfied with alternatives, you may request a cancellation under Section 5.
Images on our Site are for illustrative purposes. Actual arrangements may vary slightly.

3. General Care Guidelines

To maintain the longevity of your flowers, please:

Trim stems by approx. 2cm at a diagonal upon receipt.
Place flowers in a clean vase with fresh water (cover stems at least 2–3cm).
Change water every 2 days and clean the vase. Flower food provided should be used according to instructions.
Keep flowers away from direct sunlight, air-conditioning, and heat sources.

4. Cancellations

More than 48 hours before delivery: full refund.
Within 48 hours of delivery: 50% refund.
After dispatch: no refund.
For cancellations, please contact us at fadandelion@gmail.com.

5. Coupons and Discounts

Only valid if issued directly by Dandelion Floral and Foliage Design.
Non-transferable and non-exchangeable.

6. Payments

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
Full payment is required at the time of ordering.
Accepted methods: credit/debit card, PayPal. No surcharge fees apply.
Orders are fulfilled only after successful payment.

7. Corporate, Events & Weddings

Corporate accounts: 30-day settlement.
Events (one-off/corporate): full payment 7 days prior. Cancellations within 48 hours – 50% refund (no refund post-dispatch).
Weddings: 50% deposit upon order; full balance due 4 weeks prior. Cancellations:
- 4+ weeks prior – full refund.
- 2–4 weeks prior – 50% refund.
- <2 weeks – no refund.
Hire equipment (e.g., vases, bottles) must be returned within 1 week. Damages/losses will incur replacement cost + 10% admin fee.

8. Use of Website

You must not use our Site for unlawful purposes, to transmit viruses, or to infringe on our intellectual property.
All images, text, and content are the property of Dandelion Florist and protected under copyright law. No content may be reproduced or used without written consent.

9. Limitation of Liability

We take care to provide accurate product descriptions and quality service.
However, we make no guarantee that services will be uninterrupted, error-free, or that products will always match website images exactly.
To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, or consequential damages.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on our Site and are effective immediately upon posting. Your continued use of our Site constitutes acceptance of any changes.

12. Contact Us

If you have any questions about these Terms, please contact us:

Dandelion Florist
Email: fadandelion@gmail.com
Website: https://dandelionflorist.au